“Help Cyril build the railway, howling, is what you say true or false?”

After sending away the ecstatic Franken, Wang Weilong took Feng Xiaochen and asked in a low voice.

"Of course it's true."Feng Zhichen answered politely.

“Do you know how much it costs to build a railroad from Cyril to the sea?”We are still poor countries in China, where is the money to throw this place?”Wang Weilong reminded.

Feng Xiaochen smiled, “Old Wang, this is too conservative.”We are poor now, and we will always be poor.At our current pace of development, within 20 years, we will be able to become a well-funded country with a large amount of idle funds to look for investment opportunities, and Africa is undoubtedly a very good investment place.By then, spending billions of dollars to help Ceriel build a railroad would be nothing at all.Have you not heard from Franken that Ceriel has a very large copper mine, with several times more reserves than our Red River crossing copper mine, and that you don't have any money for them?"

“Even if you’re right, that’s 20 years from now, what are we going to do to help the railway with Cyril?”Wang Weilong did not respond with anger.

Feng Xiaochen put his hand on the stall and said, “When will I say that I am about to help them build the railway?”I just made a proposal that they still need to discuss, and then the two sides want to negotiate, and our country to discuss.Two or three years have passed.Then we have to carry out geological exploration, perhaps also related to the issue of immigration demolition, which also has to delay for several years.How many years will it take to build the road, and it won’t take 20 years?”

“That’s okay...” Wang Weilong was blind.Before seeing Franken happy to be like that, Wang Weilong also thought that Feng Xiaochen agreed to start building the railway for them tomorrow.Half a day, Feng Xiaochen just opened a blank check, really want to build the railway, at least 10 years.What will China look like in 10 years?How will Luo Yue become?

“But then, what can we do?”Wang Weilong thought of other things.He invited Feng Xiaochen to come to Africa to help him sell the dump truck.As a landlocked country with inconvenient transportation, the mineral resources cannot be transported even if it is mined, so it is impossible to carry out large-scale mining in the short term, so it is not necessary to use the 150-ton dump truck of Luoyu.

Feng Xiaochen guessed Wang Weilong's idea, and he nodded and said, "Indeed, so that at least for now Ceriel is not likely to need your equipment."But that doesn’t mean we have nothing to do.Think about it, if the copper mine in Cyril is going to be mined ten years later, does it need to be done now?For example, geological exploration must be carried out first, and the training of local miners in Cyrell should be gradually carried out.And the most important thing...”

Speaking of which, he stopped.Wang Weilong and Liu Wang were all around him at this time, and they couldn't help but ask: "What is it, Feng, please say it quickly."

Feng Zhichen then solemnly said: "Have you just heard the question raised by Franken?"He is concerned about the technical obstacles to the use of our equipment in the future, and hopes that we can provide the most timely technical support.”

“Indeed, this is too important.”Liu Wang lamented, “General Feng, this is all thanks to your vision.”You let us set up an after-sales service center in Africa, these after-sales centers, for our equipment sales has really played a great role.Some African countries attach great importance to the issue of after-sales service when they intend to purchase equipment, and if we do not provide timely after-sales service, they will transfer to the purchase of equipment in Europe, America or Japan.”

"How are European companies and Japanese companies doing in the after-sales service center in Africa, do you know?"Feng Xiaochen asked.

Liu Wang said: “We have known.Europe and Japan do not have cross-enterprise after-sales service centers like ours, but each has set up its own after-sales center.Because the number of customers of each enterprise is not large, so their after-sales service center is relatively small, most of them only have an African regional office, located in Egypt or South Africa, to the African hinterland traffic distance is very far.And as far as we know, the after-sales service centers in Europe and Japan are not responding positively to customers, and most of the time they do not send personnel to the customer to solve the problem, or if they charge high fees, many local government officials and entrepreneurs in Africa have very opinions about them.”

“What about our after-sales service center?”Feng Xiaochen asked with a smile.

Wang Weilong said: "That is also to say, we implement the instructions of General Feng on serving customers wholeheartedly, requiring after-sales service personnel must think what the customer wants, urgent customer emergency, the problems raised by customers must be timely response, if you need to go to the scene to solve, send someone to the scene, only charge a small amount of travel expenses."If the problem is on our side, even travel expenses are waived, and we are all responsible for ourselves.”

Feng Xiaochen said: "That's right, our technology is not as good as Europe and the United States and Japan, the brand influence is less than them, and only in the service of more work."Tell the comrades of the after-sales service center, do not be afraid of hard work, but can not discriminate against African customers, to make customers satisfied with the purpose, their efforts today, the future will reap fruitful returns.

“Haha, these words, we have repeatedly stressed to the comrades of the after-sales service center.”Liu Wang said, "Our colleagues are also in strict accordance with this requirement to do, so far, they have served customers, have expressed satisfaction with our Chinese enterprises."

Wang Weilong pretended to be depressed and said: "Feng, you are light and open your legs, and you say lightly."You make us all customer-centric, not afraid of hard work, in order to achieve your requirements, our after-sales service center comrades are running their legs, some comrades 365 days a year, 300 days are on the road.

"It seems that our after-sales service center is still too few, the future needs to expand to 10 or even 20, Africa is a hot land, we should sow some seeds."Feng Xiaochen said.

For many people, the concept of Africa is also limited to a small piece of the world map that is less than a slap in the face.But in fact, Africa has as many as 30 million square kilometers of land, equivalent to more than three Chinese.In such a large land, only three after-sales service centers have been set up, and the pressure of each center can be imagined.Fortunately, at present, the number of equipment sold by Chinese enterprises to Africa is still relatively small, so the offer to seek technical support is relatively small, and the personnel of the three after-sales service centers can also run over.In the future, if Chinese enterprises enter Africa on a large scale, the number of various equipment will be more, and the pressure of after-sales service will be too great.

"That's what we're going to do now."Feng Xiaochen said to the two, "In the next 20 years, our business in Africa will become bigger and bigger, and the number of customers will double in two or three years."Only three after-sales service centers are definitely busy.While there is no such pressure, we must actively train after-sales service personnel who understand African languages and customs, and this matter will probably take several years.In the future, if Cyril does develop in the same way I just said, a single Cyril will need a dedicated after-sales service center to provide technical support.There are dozens of countries in Africa, if every country needs an after-sales service center, you can count how many centers we have to build, and how many skilled after-sales engineers are needed.”

"This, we really haven't really thought about it..." Liu Wang said with his tongue, "it seems that Lin Zhen this year has to recruit more English-speaking students from the university and understand the machinery at the same time, and then send them to Africa in batches to train in the field as our reserve talent."If Cyril really wants to mine their copper, I estimate that at least we will have to buy at least 20 excavators, and what to replace the accessories at both ends in the past three days, there is no special after-sales service center, which is really impossible to cope with it.”

“It’s not just Africa, it’s Latin America, and it’s not enough people...”

Wang Weilong sighed, but how his sigh sounded was like a manifestation of joy.The most fear of enterprises is not too busy to cope with, but idle and have nothing to deal with.Luo metal's dump truck is now used in the country to replace imports, sales continue to rise, if coupled with foreign markets, then the business situation is too wonderful.What is it that recruits a few people, as long as there is business, are you afraid of not being able to hire people?

Feng Xiaochen said: "I came this time, in addition to the African industry ministers to negotiate, there is an important purpose, is to visit the work of each after-sales service center."Now the negotiations are over, tomorrow we will go to see the after-sales service center together, the nearest to the country of Gabe, it should be the Chaweng Center, or we will go to Chaweng tomorrow?"

"Okay, no problem."Wang Weilong said that when he said this, he seemed to think of something and hurriedly went to find the phone.They were in the hotel room at this time, Wang Weilong went to the bedside table, picked up the phone receiver, and said to Feng Xiaochen: "Xi Feng, you don't say I forgot, Chen General Work these days just in Chawen Center, I give him a call, let him not go, we can see each other."

Feng Xiaochen smiled, “It is Chen Bangpeng General, right?”I haven’t seen him in years and I really miss him.It would also be a surprise to see it in Africa.”

Wang Weilong dialed the outer line and dialed the number of the Chaweng after-sales service center.The phone rang several times before someone answered the phone.Wang Weilong wrinkled his eyebrows into a pistol, did not wait for the other party to speak, then said displeased: "What's the matter, don't you ask you to ring the phone must be picked up?"Why don’t you make the rules?”